The core pillars of our Privacy Policy
Data security is our top priority
Every piece of your data at BengalWin is protected with bank-grade 128-bit SSL encryption. We maintain the highest technical safeguards to prevent data theft and unauthorized access.
Your data is never sold
BengalWin never sells your personal information to advertisers or third parties. Your data is used solely to improve our services and maintain security.
You're in control
You can view, correct, or request deletion of your information at any time. BengalWin puts you in full control of your own data.
Transparent Cookie Policy
BengalWin uses cookies, but with complete transparency. We clearly explain which cookies are used, why, and how you can disable them.
Limited Data Retention Period
BengalWin does not retain data beyond what is necessary. Once an account is closed, any information not required by law is deleted within a specified timeframe.
Full transparency in Bengali
Our Privacy Policy is written in plain, straightforward language. Instead of complex legal jargon, we write in a way that any BengalWin user can easily understand.
Introduction & Scope
This privacy policy applies to the online gaming platform operated by BengalWin (bengalwin.ws). By creating an account, using the platform, or accessing any of our services, you agree to this privacy policy.
BengalWin believes transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — no legal jargon, no hidden information. We want you to know exactly what we do with your data.
This policy applies solely to the bengalwin.ws website. If you follow a link to another website, that site's own privacy policy will apply.
This policy has been developed in accordance with Bangladesh's Information and Communication Technology Act and international data protection best practices.
Information we collect
BengalWin collects several types of information. The table below provides a full breakdown:
| Data Type | Example | Nature |
|---|---|---|
| Identity information | Name, date of birth, NID/passport number | Mandatory |
| Contact information | Mobile number, email address | Mandatory |
| Financial information | Mobile Pay/Nagad number, bank account (partial) | Mandatory |
| Gaming history | Bet records, transaction history | Automatic |
| Device information | IP address, browser type, device model | Automatic |
| Preferences & Settings | Language preferences, notification settings | Optional |
We only collect information that is necessary to provide our services — nothing more.
How we collect your data
BengalWin collects information through three primary methods:
Purpose of data use
BengalWin uses your information for the purposes below. The basis for each purpose is clearly explained:
- Account management: To ensure secure registration, login, and account protection.
- Service delivery: To provide gaming, betting, and payment services.
- KYC & Fraud Prevention: To verify identity and prevent fraudulent activity.
- Customer support: To address your questions and complaints.
- Security monitoring: To secure your account and detect fraudulent activity.
- Service Improvement: To analyze user experience and improve the platform.
- Legal obligations: To comply with applicable laws.
- Promotional communications (optional): To send you offers and updates with your consent.
Our commitment: BengalWin will not use your information for any purpose beyond those listed above.
Data sharing & third parties
BengalWin does not sell your data. No information is transferred to advertisers. Data is shared only in the limited circumstances outlined below:
- Payment providers: Payment service providers such as Mobile Pay, Nagad, and Rocket receive only the minimum information needed to process transactions. They operate under their own privacy policies.
- Technology partners: Server hosting, analytics, and security providers receive limited data only. All of them are bound by our privacy agreements.
- Legal Authorities: We may be required to disclose certain information upon receipt of a valid legal order from a court or law enforcement authority.
- Business Restructuring: If the company is merged or sold, users will be notified in advance.
Please Note: If anyone asks for your information claiming to be BengalWin, or directs you to an external site, it may be fraud. All activity on BengalWin takes place exclusively on our own platform.
Cookies & tracking technologies
BengalWin uses cookies — small files stored in your browser that help enhance your experience.
Types of cookies we use:
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
Security Measures
BengalWin employs multiple layers of security to protect your data. Here is an overview of our security measures:
- Encrypted transmission: All data is transmitted through encrypted channels — never in plain text.
- Regular Security Audits: Regular security audits are conducted by third-party experts.
- Auto logout: Inactive sessions are ended automatically.
- Unusual login detection: SMS/email verification is required when logging in from an unfamiliar location or device.
Please keep in mind: No system is 100% impenetrable. Keep your password strong, never share it with anyone, and report any suspicious activity to us immediately.
Data Retention Period
BengalWin does not retain data longer than necessary. However, certain information must be kept for a defined period for legal and business reasons:
- Active accounts: All data is retained for as long as your account remains active.
- Financial transaction records: Retained for up to 5 years as required by legal obligations.
- KYC Documents: Retained for up to 5 years after account closure.
- Gaming logs: Generally retained for up to 2 years.
- Support conversations: Retained for up to 1 year after account closure.
- Marketing preferences: Deleted upon withdrawal of consent.
Once the above retention periods expire, data is securely deleted or anonymised.
Your rights
As a BengalWin user, you have several important rights over your own data:
You may request to view any information we hold about you at any time.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of any data that goes beyond our legal obligations to retain.
You may request that the use of your data be restricted to specific purposes.
You may request a download of your personal data.
You can opt out of promotional messages at any time.
To exercise any of these rights, email us at support@bengalwin.ws or reach out via live chat. We typically respond within 30 business days.
Children's Privacy
BengalWin strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.
For parents: If your child has accidentally created a BengalWin account, please contact us immediately. We will close the account and delete all associated data without delay.
Privacy Policy Updates
BengalWin may update this Privacy Policy from time to time. When changes are made:
- The last updated date on this page will be revised accordingly.
- For significant changes, a notification will be sent via SMS or email.
- Users will be notified at least 7 days before any changes take effect.
- Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
Contact & Complaints
For any privacy-related questions or concerns, please get in touch with us:
Common privacy questions
Play safe, transact with confidence
Your personal data and funds are fully protected at BengalWin. Join today and enjoy a gaming experience on a platform you can trust.